Ive not forgotten your pms mr technics, many folk are emaling me saying they want more info on "soft skills"
http://en.wikipedia.org/wiki/Soft_skillsmatching and mirroring are cheap and faintly ridiculous ways of building rapport but they CAN sometimes work ... if applied after doing about 5 other things to build rapport first, they are icing NOT cake- Richard Bandler has openly poured contempt on "rapport bulding" techniques for a long time as being a "sideline suggestion" to use for a few minutes with difficult clients
their is a much better, more powerful, more sincere way of building deep rapport very rapidly outlined in my cd "Blank Face" if you cant make a total stranger say
"I dont know why Im telling you this..."
or
"I dont know why but I feel like Ive know you for ages..." within 10 minutes of using it, I'll refund you...
smug manipulative car salesman that I am

nah, seriously it is powerful stuff but if you lack that two key ingredients of "social intelligence" and "common sense" NOTHING you learn WILL WORK
I agree with Derren about modelling BUT at least NLP gives you a framework to break the modelling process down specficially- if you ask the right questions and pay attention it works really, really well
ask the right questions
pay attention
in fact... thats the answer to everything

_________________
“One should die proudly when it is no longer possible to live proudly.”
Nietzsche